Cookie Policy
How Tembo Trade uses cookies and similar technologies, and how you control them.
Last updated: [DATE OF LEGAL SIGN-OFF]
1. What cookies are
Cookies are small text files a website saves in your browser. They let the site remember things, like that you are signed in or what is in your cart. Some are set by us. Others are set by services we use, such as Google.
2. Who we are
Tembo Trade is a product of KROM Systems Kenya Limited, Nairobi, Kenya. This policy covers tembotrade.com and every online store built on Tembo Trade. It sits alongside our Privacy Policy .
3. The cookies we use
We group cookies into three kinds. Only essential cookies are set before you choose. Analytics and marketing cookies are set only if you say yes.
Always on
Essential
These make the site work. You can block them in your browser, but parts of the site, like signing in and checkout, will then stop working.
| Cookie | Set by | What it does | How long |
|---|---|---|---|
tembo_tenant_slug | Tembo Trade | Remembers which store you are browsing so pages load from the right shop | Until you close your browser |
tembo_admin_path_slug | Tembo Trade | Remembers which business's admin area you signed in to | Up to 30 days |
next-auth.session-token, next-auth.csrf-token, next-auth.callback-url | Tembo Trade (Google sign-in) | Keeps you signed in when you use Google, and protects the sign-in form | Up to 30 days; the others until you close your browser |
sidebar_state | Tembo Trade | Remembers whether the admin menu is open | 7 days |
tt_cookie_consent | Tembo Trade | Remembers your cookie choices | 12 months |
Only with your OK
Analytics
These show us which pages people use and where they get stuck, so we can improve Tembo Trade.
| Cookie | Set by | What it does | How long |
|---|---|---|---|
_ga, _ga_598MEH5VCL | Google Analytics | Counts visits and shows how pages are used | Up to 2 years |
_hjSessionUser_6550443 | Hotjar | Recognises a returning visitor so visits can be grouped | 1 year |
_hjSession_6550443 and other _hj… cookies | Hotjar | Shows how people move through a page (clicks and scrolling) during a visit | 30 minutes to 1 year |
Only with your OK
Marketing
These tell us which of our ads brought you to us. We use them only when we run ads on these services.
| Cookie | Set by | What it does | How long |
|---|---|---|---|
_gcl_au | Google Ads | Measures which Google ads lead to visits and sign-ups | 90 days |
_fbp, _fbc | Meta (Facebook and Instagram) | Measures our Facebook and Instagram ads | 90 days |
_ttp, ttclid | TikTok | Measures our TikTok ads | Up to 13 months |
4. Other storage on your device
We also keep a few things in your browser's local storage, such as your sign-in, your cart, your checkout details while you pay, and light or dark mode. These are essential: they stay on your device and are not used for tracking.
5. Online stores built on Tembo Trade
Stores built on Tembo Trade use the same cookies. Tembo Trade sets the analytics and marketing cookies on store sites, with your OK, to improve the platform. Each store's own Privacy Policy explains how that business uses your order details.
6. Your choices
When you first visit, the cookie banner asks what you allow. Saying no does not stop you using the site. You can change your mind any time with Cookie settings at the bottom of every page, or the button at the top of this page. If you turn a kind off, we stop setting those cookies from then on. You can also block or delete cookies in your browser settings.
7. Changes to this policy
If we add a new kind of cookie, we will update this page and ask for your choice again.
8. Contact us
Questions about cookies or your data: info@kromsystems.com .